Return Policy

If you are unsatisfied with the product in any way, we do accept returns under the following return policy guidelines:

• All returns will need to be authorized by Dealer Direct Cabinets prior to return shipment. For authorization, please email us at Sales@DealerDirectCabinets.com within 10 days of purchase.
• All items must be returned in original, unopened packaging and will incur a 25% restocking fee.
• Assembled products are not eligible for return under any circumstances.
• The customer is responsible for setting up all return shipments.
• Any returned product which is deemed un-sellable will not receive credit.
• When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back once our Returns Department has completed processing the request (usually within 2 weeks).
• If the original shipment received free shipping, the credit will be issued minus the actual shipping charges paid by Dealer Direct Cabinets.

We cannot accept returns on any pieces of trim (this includes all types of molding, toe kick, plywood panels, and etc.) or Cabinet Lighting Products (this includes all power transformers, Sensors, Switches / Buttons, extension cables, under cabinet lights, interior cabinet lights, etc).