Terms and Conditions

Measurements:

The accuracy of all measurements, sketches, drawings, etc., provided to Dealer Direct Cabinets for quote/design purposes are the sole responsibility of the purchasing customer. Dealer Direct Cabinets does not accept responsibility for any measurement-related errors. The buyer is also responsible for approving the final item list. Dealer Direct Cabinets is not liable for cabinets missed in error on your drawing.

Upon product delivery, please do the following:

  • Inspect the shipment immediately. Photos are not required but are recommended for your personal records and safety in the rare event that a freight claim needs to be filed.
  • Make a notation of any damages and/or shortages on the delivery receipt with a representative from the carrier present before accepting the order, but do not refuse the order. If the order is refused, the buyer will be responsible for applicable freight charges to and from the destination.
  • Please note finished plywood panels or skins may be packaged on the bottom of the pallet under cardboard for the best protection. Do NOT mistake this for packing materials.
  • If you ordered any trim, please be aware that it might be coming as a “loose,” separately packaged carton.
  • Sign for piece count as well as pallet count.
  • The freight carrier has acknowledged the receipt of the shipment from our facilities as being in good condition. By your acceptance of the shipment from the carrier on the delivery receipt, you acknowledge that the product has been delivered in good condition. We cannot be held responsible for loss or damage if you give the carrier a clean and clear receipt.
  • Damaged or defective product must NOT be assembled or installed. Assembly or installation equates to the buyer’s acceptance of the item.

Return Policy:

If you are unsatisfied with the product in any way, we do accept returns under the following guidelines:

  • All returns must be authorized by Dealer Direct Cabinets prior to return shipment. For authorization, please email us at Sales@dealerdirectcabinets.com.
  • Returns must be received by Dealer Direct Cabinets within 30 days of purchase.
  • All items returned in original, unopened packaging will incur a 25% restocking fee.
  • Opened or assembled products are not eligible for return.
  • The customer is responsible for setting up all return shipments.
  • Any returned product deemed un-sellable will not receive credit.
  • When returned items are received, the value of the returned items minus applicable restocking and shipping fees will be credited once our Returns Department has completed processing (usually within 2 weeks). If the original shipment received free shipping, the credit will be issued minus the actual shipping charges paid by Dealer Direct Cabinets.
  • We will not process any returns if the product returned is missing or incomplete from the original shipment.
  • We cannot accept returns on any pieces of trim (this includes all types of molding, toe kick, plywood panels, etc.).

Damaged or Missing Items:

  • If there is damage upon delivery, notify the delivery driver of the damage and request that they note it on the delivery receipt. All damaged items must be accepted by the customer. Please do not reject any items.
  • A Claim Ticket must be filed before replacements will be shipped. To file a damage claim, email Sales@dealerdirectcabinets.com. NOTE: You must include images of the damage to ensure the correct replacement parts are shipped. For claims regarding missing items where photos of damages are not applicable, please include a photo of your packing slip. Upon receipt of the ticket, our Replacements Department will send a confirmation email within 48 hours and proceed to ship replacements/parts as soon as possible. Please allow up to 10 business days for your replacement to be processed.
  • For distributors and other stocking customers, missing parts claims must be made within 30 days of product receipt by the end user. Proof of purchase from the distributor or customer to the end user will be required.
  • Customers must receive product in accordance with our shipping and receiving policy and may be required to submit information verifying the claim. These policies are set by our freight carriers, so failure to comply will result in loss of compensation.

Claims Instructions:

  • Damaged or defective product must NOT be assembled or installed. Assembly or installation equates to the buyer’s acceptance of the item.
  • Visible freight damage and/or shortage: Claims can be made only when it is indicated on the delivery receipt at the time of delivery. The claim must then be reported by email to Sales@dealerdirectcabinets.com. No claims will be allowed without the proper paperwork signed by the customer and the transportation company. Pictures are required to file a claim.
  • Concealed Damage: Any concealed damage (damage found after opening packages) must be noted immediately upon unpacking. Once cabinets are assembled in any way, we cannot replace damaged cabinets. Claims must be made within 72 HOURS OF PRODUCT DELIVERY. If approved, only the damaged piece will be replaced. Refunds will not be given for damaged products.
  • If there is an error with your order, please email info@dealerdirectcabinets.com with your order number, buyer’s name, shipping address, and a brief description of the error. We will respond with a confirmation email and proceed to remedy the error as soon as possible.
  • Please refer to our warranty for additional information regarding claims.

Coupons and Promotions:

  • Clearance items are not eligible for refunds or replacements.
  • From time to time, Dealer Direct Cabinets will issue promotional coupon codes for products sold on our website. Coupon codes are subject to the following terms and conditions: 
    • All coupon codes include an expiration date. Expiration time is 12:01 AM Eastern Time on the stated date.
    • The coupon code must be entered by the customer at checkout. Failure to do so does not entitle the customer to a retroactive refund.
    • All coupon codes are non-negotiable.
    • Unless specifically noted, coupons are valid for one use per customer and only one coupon per order.
    • We reserve the right to cancel or reject any order if the coupon used was unauthorized, ineligible, obtained illegally, or altered.
    • Discount coupons may not be used on already discounted orders (e.g., wholesale orders).
    • Coupons can only be used for online purchases on this website.

Website Terms of Use:

  • The content of this website is for general information and use only and is subject to change without notice.
  • Neither we nor third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials on this website. We exclude liability for inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is at your own risk. It is your responsibility to ensure that any products, services, or information available through this website meet your requirements.
  • This website contains material owned by or licensed to us. Reproduction is prohibited except per our copyright notice.
  • Unauthorized use of this website may lead to a claim for damages and/or a criminal offense.
  • Links to other websites are provided for convenience; we do not endorse them and are not responsible for their content.
  • You may not create a link to this website from another website or document without prior written consent.
  • Your use of this website and any disputes arising out of it are subject to U.S. law.